What I’ve come to love about the library science field (which after years of waiting tables you’d think I’d hate) is the service aspect to everything we do. Librarians are intensely user-focused in all of our work: through the use of needs assessment surveys, we mold our libraries to what users want, expect, and need. We use the results to design programs, buy technology, even create positions within a library (YA librarian is a thing because of that!). Some common ways to implement a library assessment include focus groups, interviews, scorecards, comment cards, usage statistics from circulation and reference, and surveys sent to users via email or on paper.
This past week, I attended a workshop with the fabulous Julia Kim at METRO that focused on the implementation and design aspects of surveying, called "Assessment in Focus: Designing and Implementing an Effective User Feedback Survey." The presenter, Nisa Bakkalbasi, the assessment coordinator at Columbia University Libraries/Information Services, was a former statistician and presented on the many ways one could glean statistically valuable quantitative data from simple survey questions.